Shipping & Delivery Policy – Pudhubazaar.com

Owned and Operated by Ordersus
Effective Date: 1st July 2025

At Pudhubazaar.com, we are committed to delivering your orders promptly, safely, and transparently. This Shipping & Delivery Policy explains how and when your order will be processed, shipped, and delivered.

1. Order Processing Time

• All confirmed orders are processed within 24 hours (excluding Sundays and public holidays).

• Orders placed after 6:00 PM will be processed on the next working day.

• During peak seasons or special promotions, processing time may be extended by an additional 24–48 hours.

2. Shipping Partners

We work with trusted courier services, including:

• Franch Express

• ST Courier

• Delhivery

• India Post

• Other region-specific and national logistics providers

The choice of courier depends on your location, product type, and delivery speed.

3. Estimated Delivery Time

• Metro cities: 2 to 4 business days

• Tier 2 & 3 towns: 3 to 6 business days

• Remote/rural areas: 5 to 8 business days

Please note that delivery timelines are estimates and may vary due to unforeseen circumstances such as weather, strikes, or logistical delays beyond our control.

4. Delivery Charges

• Shipping charges (if applicable) will be displayed at checkout before payment.

• We may offer free shipping on select products, categories, or minimum order values.

5. Order Tracking

Once your order is shipped, you will receive:

• A tracking ID via email and/or SMS

• A tracking link to monitor your shipment status in real time

If you do not receive tracking details within 48 hours of placing your order, please contact our support team.

6. Non-Delivery or Missed Delivery

• If the courier is unable to deliver the order after multiple attempts, the package will be returned to us.

• In such cases, we may reattempt delivery or initiate a refund after deducting the return shipping cost.

Please ensure that your delivery address and contact details are accurate to avoid delays or return-to-origin (RTO).

7. Delivery Verification

For high-value orders, delivery may require:

• A signature or OTP confirmation upon receipt

• Proof of identity in some regions as per courier policies

8. Shipping Restrictions

• We currently ship across India.

• We do not offer international shipping at this time.

• Orders containing prohibited or restricted items (as per law or courier guidelines) will be cancelled and refunded.

9. Return-to-Origin (RTO) Policy

• If a parcel is marked as RTO (Return to Origin) due to customer unavailability, wrong address, or refusal to accept, shipping charges will not be refunded.

• For prepaid orders returned as RTO, refunds (if eligible) will be processed after deducting round-trip shipping costs.

10. Contact Us

For any queries related to shipping, delivery, or order tracking, please contact:

Ordersus (Operator of Pudhubazaar.com)
Email: support@pudhubazaar.com
Phone/WhatsApp: +91 81227 72385